FAQ

An assortment of soft drinks are available to buy on board. Filtered water is provided free of charge – byo bottle.There is no alcohol for sale on Viper. Consumption of alcohol is not encouraged. Guests found to be consuming alcohol or intoxicated will not be permitted to snorkel afterwards.

Viper offers a lunch buffet and morning and afternoon tea.- Morning / afternoon tea: lamingtons and fruit platter- Lunch buffet: 3 seasonal salads, cold meats (ham, salami, chicken), cheese, olives, bread rolls, condimentsYou may byo snacks if you are extra hungry as we do not sell any more food on board.

We can cater for some dietary requirements, with advance notice. Please let us know when you book. Vegan options will incur a surcharge.

The only reason we would cancel a tour would be for the safety and comfort of our guests due to high winds or rough seas. Rain does not guarantee cancellation. We would make this decision in the afternoon on the day before travel. You will be notified as soon as possible to reschedule or receive a refund in the event of operator cancellations within 24 hours of travel.
Every booking agent has their own terms and conditions which may supersede ours. Please read their terms & conditions carefully to ensure you understand what refund/cancellation policy applies to your booking.
Travel insurance is highly recommended, especially in the wet season.

We have a Cancellation Policy which protects both us and the customer. We offer full cancellation of your ticket price (exclusive of CC fees) if you cancel your trip with us 24 hours or more in advance of travel. If you have booked with a travel agent/booking agency their terms & conditions may differ from ours.
Travel insurance is highly recommended

Viper is custom designed to minimise sea sickness. But if you are prone to seasickness, it is a good idea to check with a chemist for the best preventative motion sickness medication (natural or medicated) for you. We do not sell sea sickness pills on board the boat. Please remember that tablets are a preventative, not a cure, so it’s best to take them before we depart, and bring some with you to take during the day if needed.

Unfortunately, we are not able to pick you up from any of the island resorts. We depart from and return to Airlie Beach, and it is best if you are staying in local accommodation.

We offer complimentary transfers within the Airlie Beach area – from Cannonvale to Jubilee Pocket. If you’re staying at a location outside of this area we can provide you with the details of your closest pick up point. You will need to make your own way to this pick up point before the appointed pick up time. Your confirmation email and reminders will contain the time and location of your pick-up. Alternatively, you can make your own way to the marina where there is all day parking, for a fee.

Our tour departure and return times are not compatible with cruise ship port times. Some cruise ships have a contracted tour booked on Viper for their guests, which is exclusively available to book through the ship’s shorex program.

Unfortunately, if you can not swim, you may not be able to snorkel.
We have noodles and life jackets available on board, but we only have 3 crew members for up to 36 guests and can not focus on a small handful of non-swimmers only.
Viper stops on a wild, remote reef without infrastructure, and guests get off the back of the boat into deep water to begin their snorkel. This can be daunting for inexperienced snorkellers and weak or non-swimmers. Please consider if Viper is the right tour for you.

No, Lady Enid is an adults only tour experience. Children under the age of 18 are not permitted.

No, Lady Enid is not accessible for wheelchairs or other mobility aids. As a classic timber racing yacht, there are many steps up and down, narrow walkways, and a set of steep ladder-like steps to go below decks, where the bathroom and kitchen facilities are. A certain level of mobility is required to be able to enjoy a day out on Lady Enid.

In addition to the vessel itself, the dock ramp may be steep at low tide and there are steps to board the boat herself at the dock. Keep in mind it is a working yacht, and there are ropes and stays around the boat that you may need to step over, duck under, and be mindful of. To get in and out of the dinghy at sea, guests must climb down a ladder on the outside of the yacht, into a floating dinghy at the bottom. Upon arrival at the beach, guests must climb out of the dinghy, and may have to step into shallow water. The walk to the lookout on Langford Island is marked by Queensland Parks as ‘rough’ or grade 3. The Hill Inlet walk to the lookout over Whitehaven Beach on Whitsunday Island is marked by Queensland Parks as ‘moderate’ or grade 2. Both comprise of a combination of sloped, dirt and sand bushwalking trails and large man-made stone steps. Comfortable footwear is advised.

We offer a small selection of beer, wine and soft drinks for sale on Lady Enid. Payments by cash or credit card accepted.
Chilled water is supplied free all day. Coffee and tea are offered free during the morning on our full day adventures.
BYO drinks are not permitted.

We can cater for most dietary requirements, with advance notice. Please let us know when you book. Vegan options will incur a surcharge.

The only reason we would cancel a tour would be for the safety and comfort of our guests due to high winds or rough seas. We would make this decision in the afternoon on the day before travel. You will be notified as soon as possible to reschedule or receive a refund in the event of operator cancellations within 24 hours of travel.

We have a Cancellation Policy which protects both us and the customer. We offer full cancellation of your ticket price (exclusive of CC & booking fees) if you cancel your trip with us 24 hours or more in advance of travel.
We recommend you take out travel insurance as we can not refund last minute cancellations for any reason.

If you are prone to seasickness, it is a good idea to check with a chemist for the best preventative motion sickness medication (natural or medicated) for you. We do not sell sea sickness pills on board the boat. Please remember that tablets are a preventative, not a cure, so it’s best to take them before we depart, and bring some with you to take during the day if needed.

Unfortunately, we are not able to pick you up from any of the island resorts. We depart from and return to Airlie Beach, and it is best if you are staying in local accommodation.

For the sailing day trips, we offer complimentary transfers within the Airlie Beach area – from Cannonvale to Jubilee Pocket. If you’re staying at a location outside of this area we can provide you with the details of your closest pick up point. You will need to make your own way to this pick up point before the appointed pick up time. Your confirmation email and reminders will contain the time and location of your pick-up.
With our sunset cruise you will have to make your own way to the marina.

Every page of our website shows photos of the Lady Enid experience. You may also wish to explore our Facebook and Instagram pages for more images from our professional gallery, our staff, and guests.

We go snorkelling at one of the island reef locations en route to or from our main destination for the day. This will typically be on either Hook Island or Whitsunday Island.
We provide snorkels, masks and noodles for flotation if required. Wetsuits are offered all year round to protect from stingers as well as keep you warm in cooler months. Fins are not provided on Lady Enid for snorkelling.

From 14th April 2022, the vaccination mandate has been lifted and guests no longer need to be vaccinated to travel with us from this date.

No. As we are a fully licensed venue, we do not allow BYO ‘bring your own’.

We love cash, but we do take both. You can pay for your drinks on Sundowner, or any balance owing for your tickets, with either cash or card. Please note a small surcharge applies to all card transactions.

For private charters, we are happy for you to bring your own food or be catered for by your preferred caterer.

Please note we do not have facilities on board for cooking or storing food in fridges. Chilled or hot food can be stored in thermal containers provided by the caterer.

Yes! Sundowner is a flat platform with no ropes or pulleys to trip over, so no need for flats if you’re a heels kind of girl.

Sundowner departs from Meeting Point B at the North Village, Coral Sea Marina, Shingley Dr, Airlie Beach, 4802. It is only a short stroll along a scenic boardwalk from the main street of Airlie Beach.

On foot: There is a pathway and boardwalk beside the Coral Sea Resort Hotel which will take you directly to the North Village, Coral Sea Marina, Shingley Dr, Airlie Beach.

Driving: There is plenty of paid parking available Coral Sea Marina, Shingley Dr, Airlie Beach, 4802.

Taxi: Please ask the driver to stop at the roundabout at the North Village adjacent to Le Kiosk Cafe, near Sorrento’s. NOT the South Village.

Our address is:

Meeting Point B, North Village, Coral Sea Marina, Shingley Dr, Airlie Beach, 4802.

We meet under the umbrellas, at ‘Meeting Point B’, adjacent to the roundabout, opposite the Kiosk Cafe. Please arrive 15 minutes prior to departure.

Sundowner Cruises can cater for up to 48 guests, including adults, children and babies.

Yes, we have one toilet on Sundowner. It is a marine toilet and a little more sensitive than your standard household toilet.

Nibbles consist of a shared platter of antipasto, dips and crackers. Nibbles are complimentary and not offered as a meal. Typical inclusions are: Ritz crackers, dairy-based french onion dip, gluten free pork kabana, carrot and celery sticks, olives and sun-dried tomatoes. These are served as a single platter, which is shared amongst all guests.

A Cruise and dine package is available with nearby Sorrento’s Restaurant. If you wish to dine out after the sunset cruise, we highly recommend making a reservation (for 15 minutes after the cruise finish time) to ensure you can get a table.

Sundowner is a non-smoking vessel, this includes vapes. Private charter bookings may request that smoking be allowed, in which case a specific smoking area will be allocated at the front of the vessel, away from the engines and fuel at the back of the boat.

Sundowner is moderately accessible, with assistance, as there is no boarding ramp, and a step up is required. There is room on board for a limited number of prams or wheelchairs. The bathroom is not an accessible bathroom. If you do have access requirements, please let us know prior to booking, so we can work out how to look after you best.

Yes, you are welcome to bring children on board. There is some space for a couple of prams. Please mention to staff on booking if you would like to bring a pram aboard. You may wish to bring snacks, an iPad, or other small activity to keep younger children happy during the two hour cruise.

Infants aged 0-2 travel free, but must still be booked as with an infant ticket, as they do count towards our total head count of 48 guests on board.

We do not have a change table on board.

Infants do not need to wear a life jacket on Sundowner, and we do not carry infant sized jackets for general use. If you are concerned, please discuss with our team prior to arrival.

Yes you can buy a gift voucher for our sunset cruise or our Cruise and Dine package right here on our website. Go to the ‘Book Now’ link, select your cruise option, enter the number of guests, then instead of choosing a date, scroll down and click on the ‘BUY GIFT CARD’ button. Gift vouchers are valid for 365 from date of purchase. Seasonal discounts can not be applied to gift vouchers.

Sorry, no. We are not able to fit car seats in the bus and we have no luggage storage for a pram. Young children aged 3 and up are welcome, if they can sit in a standard bus seat with a seatbelt on.

Cedar Creek Falls flows after rain, so throughout the summer months the falls are flowing pretty consistently, and in the cooler months there will be some periods after rain where the falls are flowing.

Yes! You can swim in the freshwater swimming hole at Cedar Creek, at the beach at Frog Rock and Cape Gloucester, and in the saltwater swimming pool at Cape Gloucester Resort.

Cedar Creek: drop toilets, no changing rooms.
Coffee Farm: toilets
Frog Rock: no facilities
Cape Gloucester Resort: toilets and changing rooms

To ensure you get the full tour experience, we recommend you drive to Airlie Beach and join us there. Alternatively, we can meet you at the corner of Conway Road and Shute Harbour Road and you can join us for our first stop at Cedar Creek Falls.

Great question! We decided to do that to keep our price lower, and allow our guests the freedom to choose off the restaurant menu, which varies from bowl of chips to a seafood platter for two. You can buy as little or as much as you like to suit your appetite and budget. Alternatively, this gives you the freedom to pack a picnic lunch and enjoy it on the beach, instead of buying lunch at the resort.

You should not spend more than 1 hour on the bus between the 4 locations. It is approximately 30 minutes from Airlie Beach to Cedar Creek Falls. Then 20 minutes to the coffee farm, 40 minutes to Frog Rock, 5 minutes to the resort, and finally, about 50 minutes home to Airlie Beach.

We do not have stinger suits on the bus. Should you wish to swim at the beach in the summer months, we recommend you bring your own suit (you can hire one from Aqua Dive at Coral Sea Marina). You will not need one to swim at Cedar Creek or the resort pool.

Due to rough, rocky terrain at multiple natural locations, we do not recommend this tour for wheelchair users.