Frequently Asked Questions
Can I book a ticket for my children on Viper?
Yes, if your child is 130cm or taller at the time of travel. The reason for this height limit is for safety. The vessel travels at incredible speeds, and every seat has a seat belt, that a small child would not be safe in. We do not carry snorkelling gear, wetsuits or life jackets for smaller children.
Is Viper wheelchair accessible?
Viper is only moderately accessible. Guests must be seated in one of the boat seats for travel, with the seatbelt fastened. The toilet is not an accessible toilet.
What other mobility challenges might guests face?
The dock ramp may be steep at low tide. To board the vessel, guests will have to step across from dock to boat. Upon arrival at Hill Inlet and Whitehaven Beach, guests must climb out of the dinghy, or down the swim steps, and may have to step into shallow water. The Hill Inlet walk to the lookout over Whitehaven Beach on Whitsunday Island is marked by Queensland Parks as ‘moderate’ or grade 2. It has of a combination of sloped, dirt and sand bushwalking trails and large man-made stone and timber steps. Comfortable footwear is advised.
Can I travel if I'm pregnant or injured?
Viper is fast, fun and thrilling, but she is not for everyone. We do not recommend travelling on Viper if you are pregnant, or have any existing injuries, especially neck or back issues, broken bones, etc. All guests will have to sign a health and safety waiver before travelling with us on Viper.
What drinks can I buy on board?
An assortment of soft drinks are available to buy on board. Filtered water is provided free of charge.
Can you cater for dietary requirements?
We can cater for some dietary requirements, with advance notice. Please let us know when you book. Vegan options will incur a surcharge.
Do you cancel if the weather is bad?
The only reason we would cancel a tour would be for the safety and comfort of our guests due to high winds or rough seas. Rain does not guarantee cancellation. We would make this decision in the afternoon on the day before travel. You will be notified as soon as possible to reschedule or receive a refund in the event of operator cancellations within 24 hours of travel. There may be some days where the outer Reef is inaccessible due to strong sea conditions offshore. In this event, we would offer guests the option to travel with us on an alternate route, visiting other iconic destinations
What happens if I have to cancel due to Covid or other illness?
We have a Cancellation Policy which protects both us and the customer. We offer full cancellation of your ticket price (exclusive of CC fees) if you cancel your trip with us 24 hours or more in advance of travel.
What about seasickness?
Viper is custom designed to minimise sea sickness. But if you are prone to seasickness, it is a good idea to check with a chemist for the best preventative motion sickness medication (natural or medicated) for you. We do not sell sea sickness pills on board the boat. Please remember that tablets are a preventative, not a cure, so it’s best to take them before we depart, and bring some with you to take during the day if needed.
Do you pick up from any of the island resorts?
Unfortunately, we are not able to pick you up from any of the island resorts. We depart from and return to Airlie Beach, and it is best if you are staying in local accommodation.
Do you offer transfers?
We offer complimentary transfers within the Airlie Beach area – from Cannonvale to Jubilee Pocket. If you’re staying at a location outside of this area we can provide you with the details of your closest pick up point. You will need to make your own way to this pick up point before the appointed pick up time. Your confirmation email and reminders will contain the time and location of your pick-up. Alternatively, you can make your own way to the marina where there is all day parking, for a fee.